Description
Service Management: Operations, Strategy, Information Technology, 10th Edition
- Edition: 10th Edition
- ISBN: 9781264098354
- Focus: Service Operations, Service Strategy, Information Technology
Service Management: Operations, Strategy, Information Technology, 10th Edition provides a comprehensive and strategic overview of service management principles. It bridges theory and practice, exploring how service operations, strategy, and IT converge for competitive advantage. This edition includes updated case studies, real-world examples, and insights on emerging technologies and best practices. Readers will learn to design, manage, and improve service operations for enhanced customer satisfaction and organizational success, understanding IT’s role in modern service delivery. Suited for students and professionals.
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