Refund and Returns Policy

1. Order Cancellations

You may request cancellation of your order within 4 hours of completing payment. After this window, we cannot guarantee that the order has not already entered fulfillment and may be shipped.

2. Eligible Returns & Refunds

We’ll gladly offer a full refund or exchange if your purchase meets any of the following criteria:

  • Incorrect, Damaged or Defective Items: The product you receive differs significantly from its online description (e.g., material, size, color, style), arrives damaged or dirty, or shows manufacturing/print defects such as blurring, peeling, or misalignment.

  • Counterfeit Textbooks: Any textbook found to be counterfeit will be fully refunded or replaced.

  • Shipping Issues: Packages lost in transit or damaged by the carrier. Please notify us immediately for assistance.

3. Important Timeframes

All return requests must be submitted within 30 days of your delivery date. After this period, orders are considered final and cannot be returned or refunded.

4. Return & Refund Process

  1. Contact Us
    Email [email protected] with:

    • Your order number

    • Clear photos showing the issue (e.g., damage, incorrect item)

    • A brief description of the problem and whether you prefer a refund or exchange

  2. Verification
    Our Customer Care team will review your submission (and any prior vendor communications) to determine eligibility.

  3. Resolution

    • If eligible due to our error or a defect: We’ll send you a prepaid return label.

    • If you request an exchange for personal preference: You may be responsible for return shipping costs.

    • Refunds: Processed to your original payment method within 5–7 business days of receiving—and approving—your return.

    • Exchanges: Replacement items ship within 3 business days of our receipt of your eligible return.

4. Return & Refund Process

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5. Additional Information

  • Original Condition: Items must be unused, unwashed, and returned with all original tags and packaging intact.

  • Return Shipping Costs: Covered by booksupp.com when the return is due to our error or product defect; otherwise, the cost is the customer’s responsibility.

  • Non-Returnable Items: Customized or personalized products are final sale unless there is a manufacturing defect.

  • Lost Packages: If tracking shows “Delivered” but you have not received your order, contact us immediately so we can investigate and resolve the issue.

6. Contact Us

For any questions regarding returns or refunds, please visit our Contact page or email [email protected]. We’re dedicated to ensuring a seamless experience with booksupp.com.