Description
- Automotive Service Management, 3rd Edition
- ISBN-13: 9780134709857
- Language: English
This updated third edition of “Automotive Service Management” provides a comprehensive guide to managing automotive service operations. It covers customer service, shop management, sales, and leadership, offering practical insights and real-world examples to efficiently run a successful automotive service department. Learn strategies for improving customer satisfaction, optimizing workflow, and boosting profitability. Gain expertise in diagnostic service, parts management, and effective team leadership. This book is an essential resource for anyone looking to excel in automotive service management.
Dorothy Stroman –
Books arrived quickly, in good condition, and had reasonable prices. Delivery prices were free or highly reasonable.
Melissa Schwartz –
quick shipping and good packaging
Gabby –
I received my book on time and it was brand new!
Debbie Moran –
I received my book, was a like new condition, great service. Thanks